FAQ's

Welcome to the Chief Chairs' FAQ section!

Here, you'll find answers to common questions about our products and services.

If you need further assistance, contact us at care@chiefchairs.com or call +1 585-575-2750.

1. What types of office chairs do you offer?

We offer executive, task, and ergonomic chairs for comfort and support in various work environments.

2. How do I place an order?

Simply browse our website, select your chair, and complete the checkout process. You'll receive an order confirmation email after purchase.

3. Do you offer bulk or corporate orders?

Yes! Contact us at care@chiefchairs.com or +1 585-575-2750 for details.

4. What payment methods do you accept?

We accept Visa, MasterCard, American Express, Discover, Apple Pay and many more. Transactions are securely encrypted.

5. How much does shipping cost?

We offer free standard shipping within the continental U.S. Unfortunately, we cannot ship to Hawaii, Alaska, Guam, Puerto Rico, Virgin Islands, P.O. boxes, APO, FPO, or DPO addresses due to shipping constraints.

6. How long will delivery take?

Standard shipping takes 3-5 business days.

7. Can I track my order?

Yes! A shipping confirmation email with a tracking number will be sent once your order ships.

8. What is your return policy?

Returns are accepted within 30 days of delivery for items in original condition. Visit our Return & Refund Policy page for details.

9. How do I return an item?

Contact care@chiefchairs.com with your order number for a Return Authorization Number (RAN) and return instructions.

10. What if my item is damaged or defective?

Report damages within 5 days of receiving your order. We’ll arrange a replacement or refund, including return shipping.

11. Do you offer warranties?

Yes, all our office chairs come with a 5-year warranty.

12. How can I contact customer support?

Email: care@chiefchairs.com
Phone: +1 (585) 575-2750
Operating Hours: Mon-Sun | 10:00 to 18:00 EST

Thank you for choosing Chief Chairs! We're here to provide quality products and services. Let us know if you need any assistance!